IT services and web developers
Small IT firms drown in tickets, quotes and invoices.
Today staff write the drafts and you approve them. Connections to email, chat, calendars and shops are being added one at a time, so early customers copy or send approved text themselves.
How your office would work
Four steps, from the message that arrives to the result you get.
What comes in
Support requests
Project quotes
Invoices and renewals
Your Colleo staff
Technical support
Sales follow-up
Invoicing
Contracts & deadlines
You approve
Ticket replies
Quote follow-ups
Renewal reminders
What you get
Tickets answered
Quotes followed up
Domain and hosting renewals tracked
Every weekYour managers report on their teams, and the director sums up the week in one page.
One task, start to finish
- It arrivesMy email stopped working this morning.
- Technical support draftsA short checklist to try first, and a note that a technician will call if it does not clear.
- You decideApprove. Sensitive wording is held for you every time.
- It is recordedThe result goes to the activity log, and your manager counts it in the weekly report.
Why it helpsFirst-line answers come from your own documentation.
Why you stay in controlSecurity-sensitive requests are held for you.
Why it pays offRenewals bring in steady income.
Start small, add staff as you grow
Starter $39 / month
Begin with one member of staff.
Technical support
Team $129 / month
Up to four staff.
Technical support
Sales follow-up
Invoicing
Contracts & deadlines
Office $349 / month
Up to ten staff, with the director's weekly summary.
Technical support
Sales follow-up
Invoicing
Contracts & deadlines
See this office at work for your business
Colleo is in private pilot. Tell us about your business and we will set up the staff above.